FAQ

FAQ

1. How do I use the car diffuser?

Simply remove the wooden lid and the plastic stopper inside. Once the plastic stopper has been removed, Tilt the bottle so the fragrance saturates the wooden lid and insert the plastic stopper back to avoid any spillages. Repeat this step weekly for best results. 

2. How long does the diffuser?

Our car diffusers are designed to last up to 4 weeks, depending on the fragrance, climate, and how often your car is used. 

3. Are your car diffusers refillable?
Currently, our car diffusers are not refillable. However, we are exploring sustainable refill options to offer in the future. Stay tuned!

4. Are the fragrances safe to use in my car?
Yes! Our diffusers are made with high-quality fragrance and essential oils that are safe for use in your car. However, avoid direct contact with skin, upholstery, or plastic surfaces, as the oils may cause staining or damage.

5. Do you ship internationally?
At the moment, we ship within the UK and US at an additional cost, but we are working on expanding our delivery options. Sign up for our newsletter to get updates on international shipping!

6. Can I return or exchange my order?
Due to the nature of our products, we can only accept returns on unused and unopened items within 14 days of purchase. If there’s an issue with your order, please contact us, and we’ll be happy to assist.

7. How strong are the fragrances?
Our scents are designed to create a subtle yet luxurious aroma that enhances your driving experience without being overpowering. If you prefer a lighter fragrance, reduce the amount of times you repeat the saturation process

8. How can I contact customer service?
You can reach us via email at info@cheylar.com or through the contact form on our website. We aim to respond to all inquiries within 24-48 hours.